Salesforce Native
Built on Salesforce.Engineered for service operations.
Caliber Platform runs entirely on Salesforce, using the platform’s security model, automation tools, and extensibility as its foundation. Our goal is simple: deliver an OEM-grade operating system that feels native to Salesforce while solving the real-world problems of field service and complex commercial operations.
Why Salesforce?
A serious platform deserves an enterprise-grade foundation
We chose Salesforce because service businesses rarely have simple needs. You need robust security, data modeling, automation, and integrations—not an isolated app that lives on an island. Caliber is built to feel like a natural extension of your Salesforce strategy.
Whether you’re planning a dedicated Caliber org or layering Caliber into an existing org, the goal is the same: use Salesforce as the backbone for everything from lead to job to invoice to payment.
Trust, security, and compliance
Salesforce brings mature authentication, auditing, and compliance posture. Caliber rides on that foundation instead of reinventing it.
Clicks and code together
Flows, validation rules, page layouts, and LWCs coexist with Caliber’s data model and services, giving admins and developers room to work the way they need to.
Ecosystem and extensibility
Because Caliber is Salesforce-native, it can live alongside your other managed packages, integrations, and custom-built apps.
What Salesforce-native actually means here
This is not a bolt-on integration or a thin connector. Caliber lives where your CRM, operations, and reporting already reside.
Caliber objects are first-class Salesforce citizens. They participate in sharing rules, reporting, automation, and your existing security model.
Admins can tune layouts, add fields, build Flows, and integrate Caliber records into automations without leaving the Salesforce toolbox.
Where standard tools fall short, Caliber uses Lightning Web Components and Apex—written with managed-package discipline and error logging baked in.
The architecture supports use in a dedicated “operations org” or as part of a broader Salesforce landscape, depending on how you structure your business.
Even as we pursue Salesforce ISV OEM status, we build and test as if the platform is going into demanding production environments from day one.
Caliber Core’s integration registry and error logging framework give you a structured way to add external services without creating a tangle of point-to-point code.
How Caliber fits into your Salesforce landscape
Different organizations are at different places in their Salesforce journey. Caliber is built to slot into that reality instead of forcing a single pattern.
- 1
Dedicated Caliber org
Run Caliber in its own Salesforce org as the central system of record for service operations, projects, financials, and customer experience.
- 2
Existing Salesforce org
Add Caliber to an existing org and connect it with your current sales, service, and marketing processes while preserving what already works.
- 3
Hybrid & phased rollouts
Start with one business unit, one region, or one product line, then expand over time as the platform proves itself inside your operations.
Technical perspective
What architects and developers care about
The Caliber data model and Apex services are designed with the same discipline you’d expect from a commercial managed package: separation of concerns, bulk-safe processing, and consistent logging patterns.
That means your own teams—internal developers or partners—can extend the platform without fighting it. The goal is to give you a strong backbone, not a sealed box.
Clear boundaries
Modules are packaged with clean responsibilities: Core, Commerce, Compensation, Partner Programs, Restoration, CX, and integrations.
Error handling and logging
A centralized ErrorLogService allows Apex, Flows, and integrations to log issues consistently with correlation IDs and context.
Upgrade-ready patterns
We favor explicit services and extension points over brittle customization so the platform can evolve without breaking your org.
FAQs
Salesforce & Caliber FAQs
A few common questions from Salesforce admins, architects, and business leaders.
Do we need existing Salesforce licenses?
In most deployment models, yes—Caliber runs on Salesforce and uses standard licensing patterns. We can discuss licensing approaches during a discovery call based on your situation and OEM plans.
Can Caliber coexist with our existing customizations?
Yes. Caliber is designed to sit alongside your current objects, Flows, and integrations. Part of the implementation is mapping where Caliber becomes the system of record and where existing structures stay in place.
What about performance at scale?
The platform is built using bulk-safe patterns, asynchronous processing where appropriate, and a clear separation between UI and processing logic. It is intended for high-volume operational use.
How does Caliber handle errors and integrations?
Caliber Core includes an error logging framework and an integration registry so callouts and extension points are visible, traceable, and easier to support.
Are you already an ISV OEM?
We are actively pursuing Salesforce ISV OEM alignment and build with that standard in mind—focusing on packaging discipline, upgrade paths, and long-term maintainability.
Planning a Salesforce-centered operations stack?
Caliber is built for teams that want Salesforce to be the center of gravity for their operations—not just another CRM in the corner. Let’s map how it would fit into your architecture.